Warranty Details
At Flux Sleep, we are committed to delivering a superior sleep experience. Every mattress we produce is built to the highest standards of quality and craftsmanship. This Limited Warranty outlines your coverage and the terms under which we will repair or replace your Flux Sleep product.
Warranty Coverage
All Flux Sleep mattresses are covered by a 1-year limited warranty from the original date of purchase. This warranty applies to the original purchaser only and is non-transferable.
During the warranty period, Flux Sleep will repair or replace any mattress found to have a qualifying defect in materials or workmanship at no cost to the customer.
What Is Covered
This warranty covers the following defects when they occur under normal use and proper care:
Mattress Topper
• Leaks or failures in the internal tubing or fluid circulation system that occur under normal operating conditions
• Physical defects in the topper structure that cause the materials to split, crack, or deteriorate despite proper use
• Manufacturing defects in seams, stitching, or cover material that result in separation or failure
Cooling Unit
• Mechanical or electrical failure of the cooling unit that prevents proper temperature regulation
• Defective hose connections, fittings, or ports that result in leaking or inability to circulate fluid
• Malfunctioning controls, sensors, or displays that prevent accurate temperature adjustment
• Abnormal noise levels resulting from a manufacturing defect in the pump or motor
What Is Not Covered
This warranty does not cover the following:
• Normal wear and tear, including gradual softening of topper materials or reduced cooling efficiency over time
• Physical damage caused by misuse, abuse, improper handling, or use of an inadequate or unsupportive mattress or bed frame
• Stains, soiling, burns, cuts, tears, or other damage resulting from accidents or neglect
• Products purchased from unauthorized retailers or secondhand sellers
amage caused by improper storage, exposure to excessive moisture, or use in unsuitable environments
• Comfort or temperature preference dissatisfaction, which is subjective and not considered a defect
• Damage resulting from power surges, improper voltage, or use with incompatible electrical outlets or adapters
• Cosmetic damage to the cooling unit housing that does not affect functionality
How to File a Warranty Claim
To initiate a warranty claim, please contact our support team at hello@fluxsleep.com with the following information:
- Your full name and order number
- The original date of purchase
- A detailed description of the defect
- Photographs or video clearly showing the issue
Our team will review your claim within 1-3 business days and follow up with next steps. If your claim is approved, Flux Sleep will coordinate the repair or replacement at no additional charge.
General Conditions
• This warranty is valid only for purchases made through fluxsleep.com.
• Flux Sleep reserves the right to inspect the product before approving any claim, either through photographic evidence or physical inspection.
• A replacement product issued under warranty is covered for the remainder of the original warranty period, not an additional 1-year term.
Contact Us
If you have questions about your warranty or need assistance with a claim, please reach out to us at:
Flux Sleep Customer Support
hello@fluxsleep.com
212-589-8799